Anti-Fraud – Report It! Stop It!
What to Do if You Become a Victim of Fraud/Identity Theft
- Start a written log; write down when you noticed the fraud and the actions you took including names.
- Keep any evidence related to the fraud situation:
- Cancelled cheques
- Certified or other mail receipts
- Chat room or newsgroup text
- Printed or electronic copies of emails
- Printed or electronic copies of web pages
- Credit card, money order or wire receipts
- Shipping envelopes
- Facsimiles
- Pamphlets or brochures
- Phone bills
- Do not use online banking of any kind or access any online accounts with any third party vendors on the infected computer(s) until the following steps are completed:
- Change your Kindred account numbers (dependent upon the severity of the compromise) and online banking PACs (in branch or by telephone).
- If your credit card information is accessed online; contact all credit card companies by telephone and change all passwords.
- Change all PACs/passwords, by telephone, for any other accounts/vendors/third parties that you would have accessed online.
- Contact your branch to review your account history and look for any other irregular/unknown transactions. While reviewing your account history, also review all utility bills to ensure that all bill payment setups are valid and/or identify and cancel any unknown utility bill setups.
- Have the computer cleaned/wiped by certified computer personnel. Do not use the computer again until it has been certified cleaned/wiped. If the computer personnel can provide any documentation of what was cleaned/wiped and if any viruses/key loggers/Trojans were found, please provide a copy to your home branch.
- Ensure reputable virus protection is in place and up to date on your computer. Check to ensure regular virus scans are running.
- Think about all the other private/confidential information that was stored/saved on your computer and contact the appropriate organizations (eg. Service Now, to flag driver’s licenses and health cards; Passport Canada regarding passports, credit card companies, utility vendors, etc.).
- Report this situation to your local police. If there is a loss, send Kindred the case number when/if reported.
Contact the Credit Bureaus to flag your credit record:
Equifax Consumer Relations - Toll-free: 1-800-465-7166
Trans Union - Toll-free: 1-800-663-9980
Business Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m.
If you receive spam email messages or telephone calls where you believe telemarketers were attempting to commit a fraud, report it to the Competition Bureau of Canada.
Telephone: 819-997-4282 Toll-free: 1-800-348-5358 (Canada)
Toll-free TTY: 1-800-642-3844 (for hearing-impaired only)
Fax: 819-997-0324
Mailing Address:
50 Victoria Street
Gatineau, Quebec
K1A 0C9
www.competitionbureau.gc.ca
Business Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.
Contact the Canadian Anti-Fraud Centre for additional guidance regarding what to do in the case of potential identity theft, computer compromise and other forms of fraud.
On-line: https://www.antifraudcentre-centreantifraude.ca
Toll-free: 1-888-495-8501
Toll-free Fax: 1-888-654-9426
