Ways to Bank

Banking by Phone

In today’s busy world, there isn’t always time to drive over to your local branch. Our friendly knowledgeable Kindred team is only a phone call away. Live, local representatives are available to assist you with things like:

• Online technical support and troubleshooting
• Financial transactions (including account inquiries, transfers between accounts, and more)
• Ordering cheques or updating products and services
• Updating contact information
• Quickly answer common questions
• Booking appointments
• And more

If our Member Contact Centre cannot directly answer your questions, they can connect you with the right expert to assist you further.

And our Member Contact Centre has extended hours to help you even after your branch closes. See contact info and hours here. We look forward to serving you!

Banking in person

While we have lots of remote ways to bank, if you’d like to visit us in person, we’re here for you. Visit one of our 8 full service branches and we’ll be happy to answer your questions, help you with transactions or help you make a plan to meet your financial goals.

See where to find a branch.

Online Banking

To sign in to Online Banking, visit kindredcu.com and click the login button in the top right corner of your screen. If it is your first time using online banking, see our full instructions for setting up Online Banking.

If you’re not sure how to start or you need to obtain your login details, please call our Member Contact Centre at 1.888.672.6728.

Mobile App

The Kindred Mobile App is available on iPhone and Android devices. With a host of convenient features, it’s a fast and secure way to handle everyday banking wherever and whenever it suits you. Get the iPhone App. Get the Android App. If you’re not sure how to start or you need to obtain your login details, please call our Member Contact Centre at 1.888.672.6728.

TIP: If you have a cheque to deposit, with Deposit Anywhere™ you can quickly and securely deposit it with your smartphone or tablet, from anywhere, day or night.

On-site services

In addition to our branches, we offer a weekly or bi-weekly presence at several retirement homes in the communities we serve to help residents bank in the comfort of their own home environment. Contact your local branch to see if we serve a retirement home near you.

Drop Box (Night Deposit)

Our Drop Box isn't just for night owls! All of our branches have a Drop Box, much like a library book deposit. The Drop Box is available 24/7 and you can use it to deposit cash and cheques, as well as transfer slips, signed documents, and information for our Investment or Lending staff members. Simply place your deposit in an envelope and include a note with your name, member number, and the account you'd like your funds deposited into; ensure the envelope is sealed; and drop it in the depository.

Extended Area Services
Because we’re committed to our rural communities, we also have four drop boxes where rural members can make non-cash deposits. These are serviced by our Elmira, Mount Forest, and New Hamburg branches. Please contact your local branch for more details.

The Drop Box will be checked Monday to Friday and deposits will be processed at the start of the following business day.

ATM

Enjoy surcharge-free transactions. All EXCHANGE ATMs are able to complete a cash withdrawal, PIN change, transfer, or balance inquiry and thousands have the ability to complete a deposit instantly into your bank account. Stop using ATMs that charge you a few dollars every time you need some quick cash, and find an EXCHANGE ATM instead!

Interac e-Transfer®

Interac e-Transfer offers a convenient, contact-free way for you to send money through online banking and our mobile app, quickly and securely, to anyone with an online banking account in Canada and an email address or mobile phone.

Select account packages offer a limited number of free Interac e-Transfer transactions, as well as the Request Money and Autodeposit features, making online banking easier and more affordable.

Note: There’s a $1.00/transaction Interac e-Transfer fee for all other Personal banking and Business banking chequing and savings accounts. Refer to the Personal and Business Service Fee Schedules for details. Fees are subject to change.

Virtual Meetings

Our Wealth and Investment and Lending team members are available to meet with you by phone or virtually to serve you and would be happy to schedule appointments in the format you are most comfortable with.

If you know the phone extension of the branch staff member you would like to connect with, you can call 1.888.672.6728 and enter their extension. Or, simply send them an email or book an appointment online.