Canada Post Mail Service Disruption: Accessing your accounts

UPDATE (2024-12-16) On December 13, the Minister of Labour established a process with the Canada Industrial Relations Board (CIRB) to assess the likelihood of Canada Post and the Canadian Union of Postal Workers (CUPW) reaching agreements by the end of 2024.

After two days of hearings, the CIRB has ordered employees to return to work and postal operations to begin to resume at 8 a.m. local time on Tuesday, December 17, 2024.

Given the timing and duration of the strike, when Canada Post operations resume it will take time to clear the mail and parcels that have collected. Members should expect delays in processing and delivery. Please review the Service Notice below about accessing your accounts in the interim.

Accessing Your Accounts

There are numerous ways you can maintain access to your account information in the event of possible postal service disruption.

Should mail delivery be disrupted, members will not be able to send or receive financial documents by mail and the distribution of account statements will be delayed. We encourage you to take advantage of the support and services Kindred offers to keep you informed and in touch.

In person
Kindred branch team members are always available to help and respond to any questions or concerns you may have. Please visit your local branch, or call our Member Contact Centre at 1.888.672.6728. During this time, we may experience higher call volume and this may increase your wait time. We thank you for your patience and understanding.

Accessing Account Information
If you’re not yet set up with our remote banking alternatives, now is a great time to do so. Visit how to set up online banking or download our mobile app.

With online banking you can:

• access your account balances;
• view and download your statements;
• transfer funds between accounts;
• pay bills; and
• send e-transfers.

If you use online banking, you already have access to e-statements! If you would prefer to only receive your statements electronically, you can cancel paper statements by following these steps.

• Login to online banking. Look for ”Profile and Settings” on the left hand menu, click ‘Statement Preferences'.
• On the Statement Preferences page, enter your email address (if applicable), and click 'E-statements only'.
• On the Statement Preferences page, click ‘Update’ to acknowledge your acceptance of the requested change. Once you agree, you will be presented with a confirmation page.

If you require access to a printed statement, and you can’t take advantage of online banking, a branch team member can print a copy for you.

Making bill payments
You can make bill payments through online banking or by visiting your local branch. Please keep in mind that you are still responsible to make regular payments during a postal service disruption, even if you do not receive mailed statements or bills. Any bills you have set up in your account and have paid previously in online banking or at your local branch, will also be available to pay by using one of our 24 hour ATMs.

Mastercard® credit card payments, statements, and cards
Payments to your Kindred Mastercard, which is provided by Collabria Financial, will be due as usual. Be sure to keep your account in good standing during a postal service disruption by making at least the minimum monthly payment by the regular due date.

A postal service disruption will mean delays in the delivery of Mastercard statements. For convenient online access to your Mastercard account information and statement balance, you can register on the Collabria website.

You can make payments to your Mastercard account in a number of ways:

• Pay in branch – speak with a team member or use our ATM;
• Individual members can pay online via Collabria’s Cardwise app;
• Business members can pay online via Collabria’s MyCardInfo app; or
• Bill payments in online banking

Collabria Mastercard member service is available by calling 1-855-341-4643.

New cards and cheque orders
All new cards and replacement cards (replaced due to debit card expiry) will be processed normally by branch team members, as will new cheque orders.

In the event of a postal service disruption new cards and cheque orders will not be distributed by mail. Debit cards can be picked up in branch. Mastercards will not be available during a strike. If you have an urgent need for cheques, you can purchase counter cheques at your local branch.

Lost, Stolen, or Damaged Cards In the event of a lost, stolen, or damaged card, members may receive a replacement card, via courier. Members should expect delays due to increased courier activity (additional charges may apply for this delivery service).

• Debit cards: contact Kindred at 1.855.772.5808 during business hours; contact Everlink at 1.888.277.1043 after hours
• Kindred Mastercards: contact Collabria at 1.855.341.4643